From Specialty Foods to Major Grocery Stores and Chains we will be your #1 resource for your mystery shopping needs. We encourage you to contact us, and see what sets us apart from the rest!
Shoppers Confidential uses today's cutting edge technology to provide you with the capability to generate reports, charts, and statistical information for all of your mystery shopping results.
We use state of the art software for all your report generating needs. All of your reports are available to you within 24hours of the mystery shop being completed and this information is available to you 24/7.
Our trained and certified mystery shoppers act as your eyes and ears. They'll visit your establishment under the guise of a typical customer, and report back their experience.
Do you really know what's happening on the front line of your company, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels)
Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.
Protect yourself, your employees, and your business. Ensure all government compliant Identification procedures are being followed appropriately, and as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether proper identification was requested.
Our Compliance Program provides invaluable peace of mind!
Does your business offer customers the old paper method to express their thoughts to you?
Why not give your customers choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.
An excellent choice for restaurants, bars, convenience, beer and liquor stores.
This program takes the Compliance Program one step further. *Agents and **Decoys visit your establishment together. A Customer Sales and Service audit is performed. The agent takes the lead by requesting an alcohol beverage or tobacco product, followed by the Decoy.
Are your staff serving minors simply because they are accompanied by someone of the age of majority?
*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.
Often the only chance you have to make a grade-A first impression is via the telephone.
Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to Call Centers and Retailers. Calls may also be recorded upon request.
Reward those employees who exhibit exceptional customer service!
This program entails Customer Sales and Service visits to your establishment. Once the mystery shopper has completed and gathered all of the information they need to know, the employee is approached and awarded. Rewards are limited only by your imagination...gift cards, movie passes, a pin or congratulatory certificate are some popular ideas.
Employee Rewards compliments your employee of the month program.
Learn vicariously through your employees' experience!
Besides yourself, no one knows your company better than your employees. Are they happy? Do they have a great idea to improve morale and sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.