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Become A Mystery Shopper / Secret Shopper With Us!

It's free, fun, and you can earn money, food or events!

We're searching for mystery Shoppers / Secret shoppers in Canada and the US!

Shoppers Confidential, based in Toronto, is always looking for GREAT shoppers to join our team and complete mystery shopping and secret shopping missions! 

Our unique services are customized to meet the client's needs, and we need shoppers of all demographics from all over North America to help meet those needs, and you get paid to do it!

Shoppers Confidential believes in collaboration and networking with our Shoppers and gaining insights and feedback from the industry through the shoppers' perspective. 

For these reasons, we are proud to be members of the iShop Community and the MSPA Field Talent Hubs to work and connect with shoppers and field workers within the industry to improve our processes and approach.

Why sign up with Shoppers Confidential?

  • We are also Members of the iShop Community and Canadian Franchise Association

  • We have many opportunities for you to choose from in the automotive, retail, hospitality, and entertainment industries and so much more!

  • You can get FREE* meals, merchandise, event tickets or services

  • Get paid to shop

  • Become an expert shopper! Learn about what to ask for and what should be included in your report

  • Reports and surveys are easy and done online for your convenience

  • Help and reference documents are available 24/7 in our shopper portal

*reimbursed once your report is submitted and accepted

Shopper-Login-Screen-With-Shoppers-Confidential
Register Here To Be A Shopper With Us!

It takes less than 2 minutes to sign up!

Don’t miss out on awesome mystery shopping job opportunities! Do your homework! Please watch this video on how to avoid mystery shopping scams.

A-video-about-Mystery-Shopping-with-Shoppers-Confidential

Mystery Shopper / Secret Shopper Requirements

  • Fluent in English
  • Fluent in French for French assignments
  • The ability to remember details accurately and objectively
  • Must have access to a computer with a current web browser and email
  • A smartphone with the ability to take Geo-located photos
  • The ability to provide detailed reports beyond ‘yes’ & ‘no’
  • A PayPal© account (shoppers are paid only via PayPal©)

 

Mystery Shopper / Secret Shopper Orientation

We ensure that our mystery shoppers / secret shoppers are well-qualified, prepared and comfortable in their role in order to give our clients reports with actionable results.  We offer help documents in our portal and feedback on your submitted surveys as well as pre-qualifying certifications to complete before you begin an assignment.  Mystery Shoppers and Secret Shoppers are part of the 'Gig Economy.' All of our shoppers are free to do as many or as few shops/missions as you would like, pending client rotation parameters.  All shoppers registered on our site are Independent Contractors and not employees or considered employees of Shoppers Confidential. 

If you have any questions regarding Shoppers Confidential, our open opportunities or other mystery shopping questions, please email scheduling@shoppersconfidential.com

Mystery Shopper / secret shopper FAQS

You can find more FAQ's on our FAQ Page, or check out our Blog for current trends.

WHAT IS MYSTERY OR SECRET SHOPPING?

Mystery shopping, or also called Secret Shopping, is the practice of assessing the performance of a company via anonymous shoppers who evaluate customer service, employee product knowledge, sales ability, the speed of service, employee integrity, and facility appearance.

Girls Laughing. Mystery Shopper for the Restaurant Industry

WHAT IS A MYSTERY SHOPPER OR SECRET SHOPPER?

A mystery shopper, or also called Secret Shopper, is an independent contractor who anonymously visits or contacts a company under the guise of a typical customer. Mystery shoppers complete surveys after assignments that accurately capture observations and experience.

Person holding shopping bags. Shoppers Confidential

HOW DO I BECOME A MYSTERY SHOPPER OR SECRET SHOPPER?

Click on this link or on the blue 'Register Here To Become A Shopper With Us!' button. Once your application has been submitted it will be reviewed within an hour and you will receive an email advising you of the next steps.  Registering is always free and there are no obligations.

iPhone. Shoppers Confidential

WHAT IS AN INDEPENDENT CONTRACTOR?

As a Mystery Shopper, your services are contracted on an as-needed basis. You are not an employee of Shoppers Confidential.  As a result, no taxes are deducted from any pay you receive for completing assignments. You must submit any tax information to the government on your behalf. You may receive a T4A form if you earn over $500 in a calendar year (in Canada).

Man at Work. Mystery Shopping for the Construction Industry

DOES IT COST MONEY TO BECOME A MYSTERY SHOPPER OR SECRET SHOPPER?

No. We pay and/or reimburse you for completing assignments as per our instructions.

Mystery Shoppers or Secret Shoppers should never have to pay any mystery shopping company.

Women with glasses thinking about Mystery Shopping

IS EVERYONE WHO APPLIES ACCEPTED AS A MYSTERY SHOPPER OR SECRET SHOPPER?

We review all applications and accept shoppers based on the information provided. This is why it’s imperative to carefully read the questions on the application before replying. All applicants must pass our Certification Program before they can apply for or complete any open opportunities.

Employment application for Mystery Shopping Jobs

WHAT IS PAYPAL?©

Paypal© is an online service that allows the transferring of payments through a secure website. We pay via Paypal, and the service will notify you when the money has been sent.

For those who do not have a PayPal account, PayPal will give you the steps to open one. Creating an account is easy and free. Once a job is completed you can transfer the money directly to your bank account.

Please make sure you sign up for PayPal with the same email address as registered with Shoppers Confidential. We issue payment on the 15th day of the following month. If you complete a job on May 28th, we pay June 15th.

Shoppers Confidential uses PayPal to pay Mystery Shoppers

HOW MUCH DOES A MYSTERY SHOPPER OR SECRET SHOPPER MAKE PER ASSIGNMENT?

This depends on the assignment, and how much effort is involved in completing the shop. Typically, shoppers receive payments of $15-$50 per assignment, plus any expenses noted in the assignment to be incurred are reimbursed. Other shops may ‘pay’ in reimbursements, such as free bowling, or a cruise vacation.

$20 CAD & $5 USD. Get paid to be a Mystery Shopper.

WHEN CAN I EXPECT PAYMENT FOR AN ASSIGNMENT?

We pay our shoppers on the 15th of the following month and the last day of the month in which shops were successfully completed (or the next business day).

There is at least a 14-day buffer between your approved submission and your payment. 

For example, shops submitted and approved between the 1st and the 15th will be paid on the last day of the month (or the next business day).  Shops submitted and approved between the 16th and the last day of the month will be paid on the 15th of the following month (or the next business day). 

You can visit our Pay Policy Page for more details.

Mystery Shopping scheduled when you prefer

DO I HAVE TO PAY TO RECEIVE ASSIGNMENTS?

There are no costs or fees to accept an assignment. We only ask that shops are completed within the time frame specified, and all instructions provided are followed.

Man thinking about Mystery Shopping Services

AM I GUARANTEED TO RECEIVE ASSIGNMENTS?

No, shops are scheduled as they become available from our clients. All shops are assigned to Mystery Shoppers on a first-come basis.

Checklist. See how our Mystery Shoppers check out your services.

HOW DO I APPLY FOR AN ASSIGNMENT?

Emails are received notifying you of shops available in your area. It is recommended to regularly check the Shoppers area of our website to manually search for assignments.

You will be notified via email if you have been awarded the shop. Please do not proceed and complete an assignment until you have received a confirmation email.

Computer Mouse. Shoppers Confidential

WHAT JEOPARDIZES BEING PAID FOR A SHOP?

Not following assignment instructions is the most significant reason for not being paid/reimbursed for a shop.  You must…

  • Complete shops within the specified date(s) and timeframe.
  • Follow through on all scenarios provided in your instructions.
  • Submit truthful information and details.
  • Submit all required attachments, photos and documents as required.
  • Get the employee's name who assisted you, or your shop will not be valid.
  • Take any measure necessary to ensure your identity as a shopper is not revealed.
  • If a client rejects your report, you will not be compensated. A client may reject a shop for not following instructions or providing incorrect information about your mission.

All shop results must be submitted online within 12 hours of completing the shop, or you will not be paid.

Customer Service Representative called Janet. Shoppers Confidential

DO I REVEAL MY IDENTITY AS A MYSTERY SHOPPER?

No. You must remain anonymous during the entire assignment. You are expected to blend in as a typical customer. Do not bring survey questions with you while completing a shop, this will give away your identity. The only exception would be if your assignment instructions state otherwise, such as a ‘Reveal’ shop. (This is rarely the case, anonymity is our specialty.)

Sneaky Man. Mystery Shopping services from Shoppers Confidential

IF I KNOW AN EMPLOYEE AT THE COMPANY, CAN I PERFORM THE SHOP?

No! It is imperative that you remain anonymous, and not know any employees on an assignment. It is unethical to accept a shop if you know someone who works for the company. If you discover you know an employee, contact Shoppers Confidential immediately and terminate the shop.

Ape Mask. Shoppers Confidential

WHEN MUST I REPORT MY SHOP?

All assignments are due and must be reported online within 12 hours of completing the assignment unless shop instructions state otherwise. Failure to complete your shop as instructed may result in forfeiture of payment/reimbursement.

Women enjoying coffee. Mystery Shopping for Restaurants & Cafes

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