MAKING THE GRADE:

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What is scoring/grading, why it is important, and what does it mean to you?

What is a ‘score’ or ‘grade’?
When you submit a survey, or report, for an assignment you complete, your validator will allot you a score. Even before that, your scheduler will also assess you and grade you accordingly. These are combined and averaged over your assignment history to give you your score.

Why do we score shoppers?
We need to have a method of keeping track of how each person performs. This will allow us to ensure the highest quality of surveys is being submitted to our clients. When our clients are happy with the reports they receive, Shoppers Confidential secures repeat business, or draws in new business, which means more fun, compensated opportunities for you!

What do these scores mean to you?
These scores are important! When a scheduler is looking at 50+ applicants for an important assignment, one of the biggest things that they will take into consideration is your score or grade. Even if you are the only applicant for an assignment, if you have a low score, a scheduler may speak to a recruiter to see if they can draw in other applicants because they do not want to take a risk with your low grade.

What does my scheduler score me on?
These are some items that your scheduler takes into consideration:
• Did you complete the assignment before, on or after the due date?
• Did you need to request extensions?
• Did you ‘flake’ and not complete the assignment at all?
• Did you take on a rush assignment to help us out of a bind?

Many people love these opportunities. We reward those that complete their assignments in a timely manner, and who are the most flexible with working with us, with higher shopper scores.

What does my validator score me on?
When you submit your survey, the validator is looking for many different things:
• Did you follow the survey instructions?
• Did you include all the required attachments?
• Is your report written using proper sentence structure? Capital letters to start, commas when necessary, and punctuation at the end.
• Did you avoid using contractions? (i.e. instead of “I’ve” you write, “I have” etc.)
• Is your spelling correct?
• Are you using the proper word (i.e. their, they’re, there etc.)?
• Do your details add up, or do your findings contradict each other?
• Does the report flow well?
• Does your report contain a lot of details or very few details?
• Do your survey answers focus on FACTS, or are there OPINIONS when it does not ask for opinions?
• Is everything written in the correct tense?
• Is the report generally well written with very few errors to correct?

People who submit generally well-written surveys with very few mistakes have higher shopper grades. We may also make notes such as, ‘important positive, positive, neutral, negative, and important negative’ when it is deemed necessary. These notes will also weigh in on your overall scoring.

Your score is low, so how can you fix it?
The first thing you can do is contact your scheduler when you apply for an assignment. Email them and let them know that you have good intentions of working to raise your score. The next thing you can do is be great! Complete your assignment early, or at least on time. Read the list of things validators look for in a survey and double check your report before you submit it. Be flexible, and have clear and open communication between you and your scheduler.

Overall, we all want the same thing: Lots of really great opportunities available for you to be compensated for while you shop!  By keeping our quality high, revision time low, and collecting from a pool of really, REALLY awesome shoppers, we can do that together.

Thank you all so much, and keep those well-written, on-time assignments coming!

Kyla Broughton

kyla@shoppersconfidential.com

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