Shoppers Confidential Inc., an integrated multi-channel mystery shopping and customer experience measurement solutions company is pleased to announce that Shoppers Confidential Inc. will be providing customer experience assessment, evaluation and customer satisfaction measurement for the Maple Leaf Sports & Entertainment Ltd.
Shoppers Confidential Inc. will evaluate venue focused fan experience elements such as access control, pre-game entertainment, food and beverage services, vendor experience, staff cohesiveness and knowledge.
“We are incredibly excited to be working with Maple Leaf Sports & Entertainment Ltd., helping optimize and streamline fan experiences throughout the customer touch points.
Our research will focus on helping MLSE reveal the good and the bad of the overall fan experience, will provide invaluable data to help better understand their customers, fans and vendors, and will provide pertinent information for the development of optimization of the customer experience and improvement of customer satisfaction roadmap.”
– Julie Anthony, Managing Director, Shoppers Confidential Inc.
Shoppers Confidential Inc., is an international mystery shopping services company, focused on providing its customers with proprietary mystery shopping and intelligent customer experience measurement solutions developed to help organizations optimize operations, discover opportunities, increase revenue and improve ROI. Shoppers Confidential Inc. has been successfully providing customer focused solutions, including: multi-channel mystery shopping, customer experience and competitive intelligence, employee intelligence, and digital customer experience solution for over 40 years, and has helped a multitude of satisfied customers such as: Toronto Eaton Center, Harley Davidson, BSH Home Appliances, Carpathia Credit Union, Liquor Control Board of New Brunswick and many others.
Maple Leaf Sports & Entertainment Ltd (MLSE) is Canada’s preeminent leader in delivering top quality sport and entertainment experiences to our fans. MLSE is one of North America’s leading providers of exceptional experiences. It is the parent company of the American Hockey League’s Toronto Marlies, the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors and Major League Soccer’s Toronto FC. MLSE operates many of the venues its teams play and train in, including Air Canada Centre, BMO Field, MasterCard Centre for Hockey Excellence and Kia Training Ground. MLSE also provides fans in Toronto incredible live music and entertainment events. MLSE strives to give its teams what they need to win and bring the world to its feet.