Mystery Shopper Jobs & Mystery Shopping Services | Shoppers Confidential

Customer Experience Consulting

Customer experience is the key differentiating factor in the digital age.

Are you missing important opportunities to create life-long customers? Customer expectations are on the rise, making them exceedingly difficult to please. Customers have more options than ever, and whether or not they become loyal to your business comes down to a positive, frictionless experience.

If it can be measured, it can be improved.

Is there a gap between your customer’s expectations and experience? Failing to measure every customer touch point means you are missing valuable information about what your customers actually want. Bridge the gap between where you are and where you want to be with a customized mystery shopping program tailored precisely to your needs. Shoppers Confidential will provide you with invaluable quantitative insights into your customers’ experience as well as actionable recommendations for significant improvement.

Customer Service & Sales Audits

Do you really know what’s happening on the front line of your company, especially when you’re not available? Even one employee’s poor performance can waste the millions of dollars spent getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels).

Voice Of The
Customer

As a business owner, you need to know what your customers are seeing in your store. A dissatisfied customer will be quick to steer their friends and family elsewhere, negatively impacting your profits as a result.

Competitor Intelligence Program

Get the competitive edge on your competition to always be one step ahead. Our experienced shoppers will evaluate your competition from top to bottom at your request.

Find Growth Opportunities

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Learn More About Growth Opportunities

Increase Your Bottom Line

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Customer Satisfaction

Ensure Compliance and Consistency

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Learn More About Compliance and Consistency

Industries We Serve

  • Ste. Anne's | A Haldimand Hills Spa
  • PC Financial
  • Arctic Spas
  • The Drake Hotel
  • Loblaw Digital
  • Disney's Magical Express
  • Dallas Stars
  • Dallas Mavericks
  • American Airlines Center
  • Pepsi Center
  • Denver Nuggets
  • Colorado Avalanche
  • Rogers Place
  • Cadillac Fairview
  • Bosch
  • B/S/H
  • Crabby Joe's
  • Tempur-Pedic Canada
  • DKNY
  • Harley-Davidson Canada
  • Maple Leafs Sports + Entertainment
  • OK TIRE
  • JUMP+
  • KIA / MITSUBISHI
  • THE CO-OPERATORS

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350,000

Shoppers / Contractors

10,500

Locations Served