Speak To Your Customers Directly with LiveShopper
Strengthen your connections with your customers by leveraging LiveShopper’s customer insights tool. This innovative customer insights software is leading the way in terms of getting immediate feedback from the people who are most important to your brand. LiveShopper is an app extension that integrates directly with your existing app, tapping into the thing we all can’t live without – our phones – and will strategically encourage real customers to keep your business top-of-mind wherever they are.
Leading Customer Insights Tool
Imagine having the power to speak to your customers on the device they use most often to alert them of promotions, ask them how their in-store experience is going and better understand how well your sales and marketing funnel is set up to address their specific needs.
Shoppers Confidential is constantly looking for ways to better serve the complex needs of our customers. LiveShopper is the perfect tool to provide real customer insights and feedback and is offered as part of our customer experience management services. We’re turning every single one of your customers into secret shoppers who can provide authentic, real-time feedback about their experiences.
Your customer’s voices matter – so give them a platform to speak.
LiveShopper offers best-in-class technology that empowers your customers to tell you what they really think about your sales, operations and service. Rather than having to follow up after-the-fact or asking them to provide face-to-face feedback, LiveShopper is a much more confidential and easy-to-use system that will encourage them to be totally honest.
Get Direct Customer Insights
Our voice of the customer model, which LiveShopper contributes to significantly, is essential for businesses looking to thrive within todays extraordinarily competitive markets. Our strategic approach to soliciting important customer feedback from your clientele will produce measurable results that identify the opportunities your company needs to take advantage of to enhance its customer service model.
Work with a professional secret shopping team that can help you choose which technologies and human resources to apply to your customer experience management plan. We will help you develop highly effective tactics that are customized to your industry and target audiences. That way, you’ll get feedback that matters to your brand – and your bottom line.
Learn More about LiveShopper Customer Analytics
Contact Shoppers Confidential today and we’ll help you get connected with LiveShopper and any other innovative programs and services that will enhance how your clients feel about your organization.