Mystery Shopping Programs for Medical & Dental Clinics
From Chiropractors, Dentists, Physicians to Veterinarians we will assist you with creating a customized mystery shopping program optimized to give you the information you need.
We are your #1 resource for mystery shopping and your customer surveying needs. Please contact us today to see what sets us a part from the rest!
We use state of the art software for all your report generating needs. All of your reports are available to you within 24hours of the mystery shop being completed and this information is available to you 24/7.
MYSTERY SHOPPING & CUSTOMER SATISFACTION SERVICES OFFERED
PATIENT CARE AUDITS
Our trained and certified mystery shoppers act as your eyes and ears. They’ll register as a patient, attend an appointment and report back their experience.
Do you really know what’s happening on the front line of your company, especially when you’re not available? Just one employee’s poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels)
Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.
COMPETITOR INTELLIGENCE PROGRAM
Want the scoop on the competition?
Mystery Shoppers will shop your competition and provide you with the “competitive edge!” Compare your sales and service strategies and stay one-step ahead.
Do you have concerns about shrinkage or employee integrity issues that you’re not sure how to address?
We’ll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.
ONLINE COMMENT CARDS
Does your business offer customers the old paper method to express their thoughts to you?
Why not give your customers choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.
TELEPHONE (CUSTOMER CARE) EVALUATIONS
Often the only chance you have to make a grade-A first impression is via the telephone.
Are your employees treating inbound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to Call Centers and Retailers. Calls may also be recorded upon request.
EMPLOYEE SATISFACTION SURVEYS
Learn vicariously through your employees’ experience!
Besides yourself, no one knows your company better than your employees. Are they happy? Do they have a great idea to improve morale and sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.
VOICE OF THE CUSTOMER PROGRAM
Patients want to be comfortable and want to be sure that their concerns are met when visiting a medical or dental facility. With our Voice of the Customer program, we can help identify concerns of real clients so they are satisfied after every visit.