Shopper Pay Policy

Reading How A Shop Pays

Shops are posted in one of three different ways:

1. Compensation Only:  This will show a dollar value amount ('shop fee' or 'payment') for the completed and accepted survey in the posted currency.
   
2. Reimbursement Only: This will be posted with a $0.00 'shop fee' or 'compensation' but will have an amount listed for the maximum reimbursement for the goods or services purchased to complete the shop in exchange for the completed and accepted survey.
3. Compensation and Reimbursement: This has both compensation and reimbursement amounts posted with the opportunity for the completed and accepted survey.

Reading Your Pay Statement

Our pay statements are generated and posted to your profile on the 1st and the 16th of each month.

Statements posted on the 1st:  These are for shops completed from the 15th to the end of the previous month.  These will be paid on the 15th of the current month.  For example, if your assignment was completed and submitted on April 24th, your pay statement will be available in your profile on May 1st and paid on May 15th.

Statements posted on the 16th:  These are for shops completed from the 1st to the 15th.  These will be paid on the last day of the current month.  For example, if your assignment was completed and submitted on May 4th, your pay statement will be available in your profile on May 16th and paid on May 31st.

Pay Policy

Shoppers will be compensated for the posted survey 'fee' and/or the posted ‘reimbursement rate’ via PayPal after report submission and client approval.  We ONLY send payments via Pay Pal.

We pay our shoppers on the 15th of the following month and the last day of the month on which shops were successfully completed (or the next business day). For example, shops submitted and approved between the 1st and the 15th will be paid on the last day of the month (or the next business day). Shops submitted and approved between the 16th and the last day of the month will be paid on the 15th of the following month (or the next business day).

Please note the currency of the payment/reimbursements listed before completing and accepting the assignment.

We will always attempt to reach out to shoppers to correct deficient reports to bring them up to standard to be accepted whenever possible. You will be notified of any potential issues as soon as possible. However, reports that do not have required supporting documentation, or are not completed in the noted time frame, or are rejected for lack of/or conflicting details, or rejected by the client, will not be accepted and, therefore, cannot be compensated.

Please ensure to follow all instructions and notes in the survey for details and necessary information. The client may also confirm the details reported with their CCTV footage.  Conflicting or unsupported details will result in a rejection of your report.

It is the shopper's responsibility to ensure that the PayPal account on file is correct. Payments are issued in bulk and cannot be updated or edited after they are issued. Funds can only be sent to Canadian and American accounts (in CAD and USD denominations, respectively). The shopper's PayPal account must accept personal payments to be made. Issues with PayPal and its' platform need to be discussed with PayPal directly, as we do not control your account.

Shoppers with an issue with their payment have 60 days after the pay statement date to report the issue to Shoppers Confidential for investigation or adjustments. Claim issues brought forward beyond the 60 days may not be considered.

*Reminder, shoppers should only have one survey version (either on the website or the app) open simultaneously.  We are not responsible for surveys/reports/attachments that are 'lost' or deleted due to a shopper's technical issue.