Mystery Shopping Helps Financial Institutions Solve Compliance Issues
Mystery shopping services are essential for financial institutions that must adhere to compliance best practices and protect their reputations.
Seven Industries That Can Benefit from Mystery Shopping Services
We explore seven types of companies and industries you may not have considered to benefit from mystery shopping, but we work with them every day.
How Hospitality Businesses Can Benefit from Mystery Shopping Services
For hospitality businesses like restaurants, hotels & spa’s – a mystery shopping program is key. Here’s why.
How To Improve Customer Service for Senior and Retiree Customers
Learn what really matters to senior and retiree customers when it comes to customer service and how to improve the experience for an ageing population.
Reward Great Employees Using Mystery Shop Reward Programs
Find out how to recognize and reward great employees and improve company culture with our mystery shopping Employee Rewards & Recognition programs.
How to Find a Reputable Mystery Shopping Company
Finding a reputable mystery shop provider shouldn’t be daunting. Shoppers Confidential shares tips for searching for legitimate Mystery Shop Providers.
How to Improve Customer Retention
Understand how to improve your customer retention by listening to your existing customers and asking them exactly what they are looking for.
What To Do with Customer Feedback
You’ve done the research, and you’ve received the feedback from your customers, but what happens now? Find out what to do with customer feedback.
How Mystery Shopping Can Evaluate your Online Customer Experience
Understand how mystery shopping services can help you improve your online customer experience.
How Surveys Can Boost Staff Retention
An employee-centric survey is an effective way to boost staff retention. It demonstrates your company’s commitment to having a positive workplace culture.