We’re In This Together: Re-Opening In The New Normal
Re-opening businesses incur a lot of safety questions, for both employees and customers. We can answer all of your questions and provide actionable data.
Canada Ranked Second For Smiling
Canada ranked 2nd for smiling in the customer service study, The Smiling Report. SCI contributed data to this report and we are excited to share results!
Will there be a paradigm shift in business?
Will there be a paradigm shift in business due to innovations created from necessity? How customers want to engage with businesses now? Let’s explore.
Innovation in a Pandemic
Innovation in a pandemic is key to the survival of a business. Reinventing what your company offers can be the difference between surviving and thriving.
Why You Need a Competitor Analysis Program
Keep your competitors close to learn how you can rise above and lead the pack with a strong, in-depth competitor analysis or intelligence program.
Canadian Cannabis Stores Need Mystery Shopping & Compliance Services
Find out why Canadian cannabis retail stores and business require compliance and mystery shopping services now more than ever.
Mystery Shopping Helps Financial Institutions Solve Compliance Issues
Mystery shopping services are essential for financial institutions that must adhere to compliance best practices and protect their reputations.
Seven Industries That Can Benefit from Mystery Shopping Services
We explore seven types of companies and industries you may not have considered to benefit from mystery shopping, but we work with them every day.
How Hospitality Businesses Can Benefit from Mystery Shopping Services
For hospitality businesses like restaurants, hotels & spa’s – a mystery shopping program is key. Here’s why.
How To Improve Customer Service for Senior and Retiree Customers
Learn what really matters to senior and retiree customers when it comes to customer service and how to improve the experience for an ageing population.