Mystery shopping services help hospitality businesses create welcoming experiences that keep their customers satisfied and returning to engage with more exceptional services and amenities. In today’s competitive industry – where hotels compete with Airbnb and restaurants against online delivery services – it’s essential that companies within the hospitality industry are cultivating stand-out interactions with every guest they encounter.
A professional mystery shopping program can help your business in many ways to ensure you’re effectively addressing your clients’ needs – perhaps even before they realize them. Below, we cover off some of the benefits that mystery shopping services can bring to your company.
If you have further questions about our customized support plans, please don’t hesitate to reach out to Shoppers Confidential for additional information.
Evaluation of Hospitality Key Performance Indicators
Hospitality businesses are complex, so even for the most engaged manager, it’s difficult to know if your operations, employees and services are functioning as efficiently and effectively as possible. It’s even more difficult to know if your customers are experiencing the level of service you think they are.
When you hire an experienced mystery shopper, you can get a bird’s eye view – and intensely close-up perspective – of all the ins and outs of your hotel or restaurant. From learning whether your hotel rooms are as clean as they should be through to determining how your guests are being cared for, we can evaluate all the key performance indicators of your organization to create a plan that addresses your opportunities for improvement.
Learn About your Competitors to Enhance Your Competitive Edge
In today’s market, there are so many hospitality businesses trying to distinguish themselves and develop customer loyalty. Mystery shopping can help you identify what your competitors are doing differently and how you may be able to take advantage of their strengths (and weaknesses) to position your hotel or restaurant for even greater success.
Support your Employees to Deliver Great Experiences
Your employees work hard, and they deserve to be both supported and rewarded to encourage their ability to do the best they can for your organizational model. By opening your hospitality business to our mystery shoppers, you will be giving Shoppers Confidential the opportunity to closely analyze what your employees are doing well and where they can be supported to improve their approaches to customer care.
Create Great Hospitality Experiences with Professional Mystery Shopping
Work with Shoppers Confidential to ensure your hotel or restaurant is as hospitable as it possibly can be. From your online presence through to your front desk, our mystery shoppers are trained to look for every possibility to enhance your service delivery model, so you can welcome more guests who will be excited to return and share their experiences with potential customers.
For more information about developing a customized mystery shopping program for hotels or to learn more about our mystery shopping services for restaurants, contact our team today. Get a quote from Shoppers Confidential today and begin the exciting journey towards an even better business.