Mystery Shopping Services
We help you better understand your customers and guide you through organizational strategies.
Our advanced web-based software allows you to gather real-time data, reports, charts and statistical information from anywhere in the world. Your information is always secure and safe with password protection and multi-level user access. Each survey goes through a detailed quality control process by our experienced team of staff.
Audits can be done in person, by phone or email by our highly skilled mystery shoppers that are obtained with our automated screening process.
Why Choose Shoppers Confidential?
Mystery Shopping Services
Do you really know what’s happening on the front line of your company, especially when you’re not available? Even one employee’s poor performance can waste the millions of dollars spent getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels).
Our certified mystery shoppers act as your eyes and ears. This gives you a 360-degree view of your business from the customer’s perspective. Reports provide you with objective details and are a tool to further enhance the training of your staff.
Your mystery shopping reports give detailed, objective and accurate views of your business from the customers perspective.
Learn more about Customer Sales & Service Audits
As a business owner, you need to know what your customers are seeing in your store. A dissatisfied customer will be quick to steer their friends and family elsewhere, negatively impacting your profits as a result. By utilizing a VOC, or Voice of the Customer program, you can find out how your customers really feel about your business.
Get the competitive edge on your competition to always be one step ahead. Our experienced shoppers will evaluate your competition from top to bottom at your request.
Learn more about our Competitor Intelligence Program
Do you sell alcohol or tobacco products? Our compliance program provides invaluable peace of mind!
Protect yourself, your employees, and your business. Ensure all government compliant identification procedures are being followed appropriately as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether the proper identification was requested.
Learn more about our Compliance Audit Program
Do you have concerns about shrinkage or employee integrity issues?
We develop programs to identify and control any issues and assist with incorporating a solution.
Learn more about our Integrity Program
Does your business offer customers the old paper method to share their feedback?
Why not give your customers the convenience of providing their comments online? Leaving comments online are quick and most importantly easy.
Learn more about Online Comment Cards
Are your employees treating inbound calls as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to call centers and retailers. Calls may also be recorded upon request.
Learn more about Telephone Evaluations
Outbound Call Center
Do you have to gather information that can easily be done over the phone? Depending on the project size, we can set up your outbound call center in as little as 1 week. We provide our clients with accurate and cost effective call center operations. The data collected is provided however you choose using our automated and fully customizable reporting software. The data is presented in real time and with action plans on your mobile device, tablet or computer.
Inbound Call Center
Want to be set up an inbound call center? Our phone operators have exceptional communication skills. They deliver the highest of customer service standards.
Learn more about Call Center Operations
This program entails customer sales and service visits to your establishment. Once the mystery shopper has gathered all information needed, the employee can be rewarded on the spot by the mystery shopper, or at a later date.
Rewards are limited only by your imagination. We can help pick the perfect reward for you.
Learn more about Employee Rewards Programs
Other than yourself no one knows your company better than your employees. Are they happy? Do they have ideas on how to improve morale and sales? Surveys are tailored to discover the information needed to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.
Learn more about Employee Satisfaction Surveys
Our certified shoppers visit your website and evaluate every element including selling tactics, checking out (purchase), returns, ease of use, and appeal to target audience/market.
Learn more about Website Evaluations
Are your staff serving minors simply because they are accompanied by someone of the age of majority?
This is an excellent choice for restaurants, bars, convenience, and liquor stores.
This program takes the compliance program one step further. *Agents and **decoys visit your establishment together. A customer sales and service audit is performed. The agent takes the lead by requesting an alcoholic beverage or tobacco product followed by the decoy.
*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.
Learn more about Decoy Agent Shops
About Our Mystery Shoppers
FAQ About Mystery Shopping Services
Mystery shopping services can provide you with an insightful look at what is really happening on your front lines of your business. Gain a better understanding of your customers perspective, experiences and see an increase in revenues, retentions, and overall sales. Mystery shopping services will also allow you to find areas of opportunity and areas to celebrate.
Shoppers Confidential stands out in the mystery shopping industry because our overall quality, response times and our flexibility to make changes to our mystery shopping programs as per our clients’ requests are second to none. We triple check our work. Our quality control team reviews and communicates with our shoppers to ensure you’re getting the data you are looking for. We vet our shoppers. We don’t use crowdsourcing apps with push notifications to get random people in your business to do a sub-par job. We only use people we have a relationship with, and ones we can communicate with to ensure they know exactly what you, the client, are looking for. Because of our ability to be accommodating to the needs of our clients, we continuously have shock-and-awe reactions from our clients when we say yes to all of their needs.
Customized mystery shopping programs are only as perfect as the day they were created or implemented. The level of ‘perfect’ is forever changing and we make this happen for all of our clients. It is our mission and promise to stay ahead of industry and technology trends, providing only the highest level of customer support for our clients.
Shoppers Confidential develops customized and unique mystery shopping programs for each of our clients to meet the needs of individual needs of your business. After careful review and evaluation, we can implement and set your business up with a mystery shopping program in one to two weeks.
At Shoppers Confidential, results are quickly and easily reported. You will receive an email notification when your mystery shop results come in. Accompanying the notification will be a PDF version of the survey. You and your team will also be provided with login credits (based on each security level) to review the data in real time, through a computer or via our mobile app. Our software is very user-friendly and the report generating capabilities are endless, so there is a lot you can do or we can do when your results start to come in.
Absolutely! At Shoppers Confidential, we work with a wide-range of industries and organizations and we understand the unique mystery shopping needs of each industry. Whether it be the entertainment or hospitality industry, food and beverage, mechanical and service, or finance and government organizations, we have an expert for every industry on our team.
At Shoppers Confidential, we offer mystery shopping services to business throughout North-America. Whether you are a one-location entity or a large-scale business with locations throughout Canada and the US, we can provide you with a mystery shopping program that covers any location. We have international partners to help with mystery shopping jobs outside of North America.
Increase survey respondents with in-store survey platforms:
Engage more customers