Mystery Shopping Services

We help you better understand your customers and guide you through organizational strategies.

  • Cutting edge technology to generate real-time reports and charts
  • The best trained and qualified mystery shoppers in your area
  • An expert team of staff ready to analyze data, generate reports, and create solutions and opportunities to increase your sales
  • Customer service and sales audits
  • Employee rewards programs
  • Website evaluations

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Our advanced web-based software allows you to gather real-time data, reports, charts and statistical information from anywhere in the world. Your information is always secure and safe with password protection and multi-level user access. Each survey goes through a detailed quality control process by our trained team of staff.

Audits can be done in person, by phone or email by our highly skilled and trained mystery shoppers that are obtained with our automated screening process.

 

Shoppers Confidential Logo on an IPad

Why Choose Shoppers Confidential?

  • We have the best trained and qualified mystery shoppers.
  • Our mystery shopping program is customized to fit your requirements and budget.
  • We have an expert team of staff ready to analyze your data and develop solutions to increase your sales.
  • We give personalized attention to all clients, your complete satisfaction is important to us.
  • We have extensive experience conducting mystery shopping programs to effectively improve service performance and customer experience.
  • We are one of the largest mystery shopping companies in North America.

On Location

84% say that their expectations had not been exceeded in their last customer service interaction.” Harvard Business Review

 

Mystery shoppers visit and objectively assess your individual locations based on the guidelines and criteria pertaining to your establishment. Entry level staff are the gateway to your organization. Ensuring this initial interaction is a positive one, is extremely vital to your company.

VIA Phone

“75% think calling is the most effective way of getting a quick response.” NewVoice

 

Phone calls are a significant part of the customer experience and are often the first means of interaction by a potential customer. Ensure your staff treat phone calls as the opportunity they truly are.

Through Your Website

“45% will abandon an online purchase if they can’t quickly find answers to their questions.” Forrester

 

Savvy customers research first! When price and product are not unique your opportunity for a new customer must be seized. Our team of highly trained mystery shoppers will comb through your site, identifying opportunities and assessing ease of use.

Mystery Shopping Services

Do you really know what’s happening on the front line of your company, especially when you’re not available? Even one employee’s poor performance can waste the millions of dollars spent getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels).

Our trained and certified mystery shoppers act as your eyes and ears. This gives you a 360-degree view of your business from the customer’s perspective. Reports provide you with objective details and are a tool to further enhance the training of your staff.

Your mystery shopping reports give detailed, objective and accurate views of your business from the customers perspective.

Learn more about Customer Sales & Service Audits

Mystery Shopper Charts projecting growth

As a business owner, you need to know what your customers are seeing in your store. A dissatisfied customer will be quick to steer their friends and family elsewhere, negatively impacting your profits as a result. By utilizing a VOC, or Voice of the Customer program, you can find out how your customers really feel about your business.

Women with glasses thinking about Mystery Shopping

Person using a Shoppers Confidential touchscreen

These just aren’t any customer service surveys… Customers will want to fill these out!

Customer satisfaction surveys are designed to encourage customer participation. Surveys can be administered through a smartphone or a standalone kiosk in your locations (most effective, for higher response rates).

These can even be a survey or QR code linked directly to your website which can be emailed to your customers to collect feedback.

This is something you can implement to encourage your everyday customers to leave their feedback.

Learn more about Survey Entertainment & Customer Satisfaction Surveys

Get the competitive edge on your competition to always be one step ahead. Our experienced shoppers will evaluate your competition from top to bottom at your request. 

Learn more about our Competitor Intelligence Program

Hurdles. Overcome them with Mystery Shopping from Shoppers Confidential

Do you sell alcohol or tobacco products? Our compliance program provides invaluable peace of mind!

Protect yourself, your employees, and your business. Ensure all government compliant identification procedures are being followed appropriately as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether the proper identification was requested.

Women holding ID card. Shoppers Confidential

Do you have concerns about shrinkage or employee integrity issues?

We develop programs to identify and control any issues and assist with incorporating a solution.

Nervous man with glasses. Remove the anxiety with Mystery Shopping from Shoppers Confidential

Does your business offer customers the old paper method to share their feedback?

Why not give your customers the convenience of providing their comments online? Leaving comments online are quick and most importantly easy.

Any Comments? Contact Shoppers Confidential

Are your employees treating inbound calls as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to call centers and retailers. Calls may also be recorded upon request.

Man using a phone to hire a Mystery Shopper

Outbound Call Center

Do you have to gather information that can easily be done over the phone? Depending on the project size, we can set up your outbound call center in as little as 1 week. We provide our clients with accurate and cost effective call center operations. The data collected is provided however you choose using our automated and fully customizable reporting software. The data is presented in real time and with action plans on your mobile device, tablet or computer.

Inbound Call Center

Want to be set up an inbound call center? Our phone operators have exceptional communication skills. They deliver the highest of customer service standards.

Man speaking on a headset to a Mystery Shopper

This program entails customer sales and service visits to your establishment. Once the mystery shopper has gathered all information needed, the employee can be rewarded on the spot by the mystery shopper, or at a later date.

Rewards are limited only by your imagination. We can help pick the perfect reward for you.

Man putting a bonus card in his pocket from a successful Mystery Shop

Other than yourself no one knows your company better than your employees. Are they happy? Do they have ideas on how to improve morale and sales? Surveys are tailored to discover the information needed to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.

Some of our Mystery Shoppers at Shoppers Confidential.

Our certified shoppers visit your website and evaluate every element including selling tactics, checking out (purchase), returns, ease of use, and appeal to target audience/market.

Checklist. See how our Mystery Shoppers check out your services.

Are your staff serving minors simply because they are accompanied by someone of the age of majority?

This is an excellent choice for restaurants, bars, convenience, and liquor stores.

This program takes the compliance program one step further. *Agents and **decoys visit your establishment together. A customer sales and service audit is performed. The agent takes the lead by requesting an alcoholic beverage or tobacco product followed by the decoy.

*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.
Mystery Shoppers for the Liquor Industry

About Our Mystery Shoppers

  • We hire only the best and most qualified mystery shoppers in Canada and the US. 
  • We train and certify our shoppers.
  • We only invite those with a proven track record of success to join our team.
  • We have access to 350,000 qualified mystery shoppers and secret shoppers. 

Increase survey respondents with in-store survey platforms:

Engage more customers

Mystery Shopper Five Star Rating
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