CX Research, Social Reputation Monitoring and Data Insights
Turn feedback into strategy.
Our CX Research & Data Insights programs bring together every feedback touchpoint: from Net Promoter Score (NPS) to Voice of Customer (VoC), journey mapping, and automated action plans. Whether it’s from your team or your customers, we turn raw insight into real action.
What We Do
Every CX Research & Data Insights program includes:
Integrated feedback collection tools (NPS, VoC, satisfaction surveys)
Custom survey design and delivery across digital and in-person channels
Customer Journey Mapping to audit the full brand experience
Automated Action Planning to close experience gaps
Dashboards and reporting that turn insights into performance metrics
Optional API integration with your internal reporting programs
Google Review reporting, our entry version is free with every program
Choose Your Program Style
NPS Tracking
Capture loyalty with simple scoring and clear visuals that highlight promoters, passives, and detractors. Track trends and integrate with your systems for seamless data flow.
Voice of the Customer (VoC)
Collect direct customer feedback via online surveys, emails, QR codes, kiosks, or interviews and analyze sentiment to drive service improvement.
Customer Journey Mapping
Map every customer interaction across digital and in-store channels to identify friction, uncover missed opportunities, and improve consistency.
Automated Action Planning
Turn insights into tasks. Automatically assign corrective actions based on survey or audit results — with deadlines, follow-ups, and visibility in one portal.
Stop guessing. Start listening — and acting.
What We Evaluate
Why It Matters
Customer experience is a growth driver. But only when it’s measured, understood, and acted on. Our CX programs help you listen, analyze, and respond — faster. Locations with strong feedback loops don’t just score better with customers — they outperform in sales, retention, and team morale.