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Learn How To Increase Your Bottom Line With Mystery ShoppingGET A QUOTE -
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What Your Customers Are Saying
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Give Your Customers The Experience They DeserveMORE INFORMATION
Mystery Shopping Services
What you don’t know CAN hurt you!
Mystery shopping and customer satisfaction surveys, also known as Voice of the Customer (VoC), are proven and effective techniques to uncover what your customers are experiencing.
Need Mystery Shopping or VoC?
Want to Be a Mystery Shopper?
Mystery Shopping
Our customized mystery shopping program provides unbiased feedback to improve your overall customer experience. This results in greater sales and increased profits.
Customer Satisfaction Surveys
Customer satisfaction surveys are commonly referred to in the industry as Voice of the Customer (VoC). VoC is a multi-source insight platform that focuses on customer needs and expectations. It is crucial for the ongoing improvement of your customer service, products, and brand image.
Analysis
We provide visually appealing and easy-to-use analytical tools to help you see trends through your customized dashboard. We put your data into an easy to follow action plan to help you make confident, data-driven decisions. What gets measured gets done!
In-Store Product Placement Audits
Verify that your retail partners have your products placed exactly as per your agreements, looking their best, and maximizing exposure and sales! You invest significantly in product placement and branding, and we can help you to ensure that you get your money’s worth.
- Ste. Anne's | A Haldimand Hills Spa
- PC Financial
- Arctic Spas
- The Drake Hotel
- Loblaw Digital
- Disney's Magical Express
- Dallas Stars
- Dallas Mavericks
- American Airlines Center
- Pepsi Center
- Denver Nuggets
- Colorado Avalanche
- Rogers Place
- Cadillac Fairview
- Bosch
- B/S/H
- Crabby Joe's
- Tempur-Pedic Canada
- DKNY
- Harley-Davidson Canada
- Maple Leafs Sports + Entertainment
- OK TIRE
- JUMP+
- KIA / MITSUBISHI
- THE CO-OPERATORS
350,000
Shoppers / Contractors
10,500
Locations Served
SERVICES
Our Twitter Feed
Competition in the field of micro-breweries and wineries is strong and having a plan to monitor your customer’s perception of your brand is key, and mystery shopping services can accomplish this. https://t.co/umYZN89uZT #CraftBeer #winery #CraftCider
By creating a cannabis compliance program that highlights targeted areas of compliance, brand representation, customer service and integrity we can capture all the information you need to report on your business in one platform.
https://t.co/2hsz0afbGk #cannabis #compliance
Employees are the front-line of any business. They create the experience and offer satisfaction to the customer with the tools they are provided…
https://t.co/GBgj53oWjl
#employeesatisfaction #EmployeeExperience
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- HEAD OFFICE LOCATION:
500 King St West, Suite 300
Toronto, ON
M5V 1L9
US LOCATION:
California, USA
3503 Jack Northrop Ave
Ste # M7178
Hawthorne, CA
90250 - julie@shoppersconfidential.com
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