What You Don’t Know, Can Hurt You !

Mystery Shopping and Satisfaction Surveys are the most popular techniques to uncover what your customers are experiencing.

Mystery Shopper Charts projecting growth

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Mystery Shopping

Our customized Mystery Shopping program provides unbiased feedback to improve your overall customer experience. This results in greater sales and increased profits.

Customer Surveys

Our mystery shoppers are trained to audit customer experience and expectations ; as well as employee selling skills, product knowledge, pricing, site safety, cleanliness, brand image and more.

Analyze

We gather and analyze the unbiased data to create custom reports in order to easily find results and trends.

Employee Training Programs

Our shopper intelligence team recommend solutions, customer service training programs, best practices and reward incentive programs to improve your services and drive shopper conversions.

Restaurant
Restaurant
Bars & Pubs, Cafe's, Casual Dining, Diners, Fine & Upscale Dining, Food Trucks, Quick Service (Fast Food), Restaurants
Financial
Financial
Banks, Cash Stores, Credit Unions, Financial Advisors, Lenders
Automotive
Automotive
Auto Detailers, Car Dealerships, Car Rentals, Mechanics
Retailer
Retailer
Convenience, Department Store, Discount Stores, E-commerce, Specialty, Supermarket, Warehouse
  • Cadillac Fairview
  • Bosch
  • Shell
  • Mountain Equipment Co-op
  • Coffee Culture
  • Crabby Joe's
  • Tempur-Pedic Canada
  • DKNY
  • Harley-Davidson Canada
  • Maple Leafs Sports + Entertainment
  • OK TIRE
  • JUMP+
  • NEW BRUNSWICK LIQUOR CORP.
  • KIA / MITSUBISHI
  • YOUR NEIGHBOURHOOD CREDIT UNION
  • THE CO-OPERATORS

350,000

Shoppers / Contractors

10,500

Locations Served

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