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Mystery shopping and customer satisfaction surveys, also known as Voice of the Customer (VoC), are proven and effective techniques to uncover what your customers are experiencing.
Need Mystery Shopping or VoC?
Want to Be a Mystery Shopper?
Our customized mystery shopping program provides unbiased feedback to improve your overall customer experience. This results in greater sales and increased profits.
Customer satisfaction surveys are commonly referred to in the industry as Voice of the Customer (VoC). VoC is a multi-source insight platform that focuses on customer needs and expectations. It is crucial for the ongoing improvement of your customer service, products, and brand image.
We provide visually appealing and easy-to-use analytical tools to help you see trends through your customized dashboard. We put your data into an easy to follow action plan to help you make confident, data-driven decisions. What gets measured gets done!
Verify that your retail partners have your products placed exactly as per your agreements, looking their best, and maximizing exposure and sales! You invest significantly in product placement and branding, and we can help you to ensure that you get your money’s worth.
350,000
Shoppers / Contractors
10,500
Locations Served
Shoppers Confidential Inc. is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.