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Customer Insights, Feedback & Mystery Shopping Programs

Shoppers Confidential provides a wide range of tailored feedback solutions, from surveys to audits, delivering actionable data that drives improvements in service and customer satisfaction—customized to fit any business size or budget.

300,000+

Shoppers in our system

40+

Global Collaboration Partners

12,500+

Locations Served Across The Globe

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Since 2005

Building Trust Through Insight

For nearly two decades, we’ve empowered businesses to foster trust and loyalty with their customers. Our customized insight programs provide valuable data that helps improve customer service, operational efficiency, and brand reliability. By focusing on transparency and understanding customer needs, we ensure your business builds long-lasting relationships based on trust and consistency.

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Empowering Your Business with Insightful Solutions

Our Core Offerings

Competitor Intelligence Getting the scoop on your competition to find out what they are doing right to surpass them, and what they are doing wrong to avoid it, is a great investment. Get to know firsthand what customers think about their competitors' experience. Read More Mystery Shopping and Secret Shopping Get the bigger picture of what is happening on the ground floor with a customized Mystery Shopping Program. Measure and monitor the customer experience and your customer service levels. Read More Social Listening / Social Reputation Management Social reviews are the beginning of the customer journey.  Ensure you are staying on top of listening and responding to reviews, analyzing the data, and making a plan for improvement.  Creating a program with us will make this daunting task a breeze! Read More Employees Matter! Employee Surveys Your employees make a huge impact on your customers' experience.  Keeping connected through satisfaction surveys, reward and training programs will create a ripple that will pay dividends. Read More Voice of the Customer, VoC Inviting your customers to give feedback has never been easier (or as much fun!).  Our newly designed Voice of the Customer, VoC, surveys will delight your customers to complete and be amazing for you to review. Read More Internal Audits Having a system that generates audits, creates reports and tracks changes is paramount for a successful internal auditing system.  We have a budget-friendly option that will do all of this and more with Action Planning and Appeals to help manage improvement plans.  Read More
NPS Net Promoter Score is an efficient, high-level measurement system to see if your customer would recommend your business.  Find out how we can quickly and cost-effectively set up a program for your business.  
Brand Standard Audits Having locations nationally can pose a challenge when you want to ensure they meet your brand standards. Let our program be your observational eyes and ears when you can't always be there.  
Website Evaluations E-commerce is booming!  Ensure your website delivers the customer experience you want and fewer cart abandonments with a customer experience audit.   

No two businesses are alike, and their experience insight and feedback program should be just as unique as they are. 

Located in Toronto and Edmonton Canada, Shoppers Confidential is a full-service Feedback and Insight data company specializing in Mystery Shopping and Secret Shopping, with a variety of other tools and programs to gain your business a 360° view of the customer experience.

All of our tools assist with gaining actionable data at each or various points along the customer journey to optimize the Customer Experience. From investing in Mystery Shopping/Secret Shopping to reaching out with Employee Satisfaction Surveys or Internal Audits and everything in between, each product or service works well as a program on its' own,  but even better when they are packaged together. Our programs give your team a holistic view of your customers' experience and offer great ROI.

Being able to identify areas you want to measure is great, but sometimes that first step can be a challenge too.  Let us know your situation and we can help determine what products and services will suit your needs and budget best.

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Proudly Recognized and Trusted

Our Accreditations and Memberships

As a CRIC Accredited Agency and a member of both the MSPA and the CFA, we adhere to the highest industry standards for mystery shopping and customer experience services. We are also accredited by the Better Business Bureau with an A+ rating, ensuring our commitment to excellence and integrity in all our operations. These certifications reflect our dedication to providing top-quality, reliable insights and programs tailored to your business needs.
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CRIC Accredited Agency Member
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MSPA Member
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CFA Member
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BBB A+ Accredited Business

WHAT WE HAVE TO SAY

We offer Customer Experience insights, mystery shopping / secret shopping information and news about Shoppers Confidential all in one place.  Check out our blog here, or our top posts below.
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