Public Sector & Non-Profit Mystery Shopping

When service matters most, you need real insight, not assumptions.

We support schools, non-profits, and government organizations in creating better, more accessible, and more trusted experiences for their communities.

Who We Work With:

Colleges, Universities & Training Centres
Government Departments & Crown Corps
Not-for-Profits & Community Programs

Services:

Admissions or intake process audits
Staff integrity & service consistency
Website usability testing
Community feedback programs
Citizen or student surveys

Frequently Asked Questions

Do you work with government and public sector organizations?

Yes. We work with government departments, Crown corporations, colleges and universities, and not-for-profits to measure the service people receive in person, by phone and online.

What can mystery shopping measure for a public service?

Accessibility, wait times, clarity of information, courtesy, accuracy of answers, and whether people were referred to the right place. Results show where service is consistent and where it needs support.

Can you evaluate accessibility?

Yes. Surveys can include physical accessibility, website and phone accessibility, and how well staff accommodate different needs.

Can you check “active offer” of service in English and French?

Yes. Under the Official Languages Act, federal offices designated bilingual must actively offer service in both languages, for example by greeting with “Hello / Bonjour” and serving in the language the person chooses. Bilingual shoppers can check the greeting, signage, phone menus and whether service is actually delivered in the language requested.