Mystery Shopping Services Across Canada and the US

We test your team’s phone etiquette, tone, accuracy and compliance, with recorded calls so you can hear exactly what customers hear.

See where customers get stuck (or bounce). We test navigation, checkout flows, content clarity and the full online journey.

Track greeting times, product knowledge, upselling, cleanliness, brand standards and the overall experience.

We test how quickly and how well your team answers email, chat, text and social media messages, so every reply reflects your brand and values.

Age-verification checks for regulated industries, including alcohol, tobacco, vaping, cannabis and lottery. Make sure your team is following ID laws and your policies.

We learn your goals, locations and budget, then recommend the program style that fits.

We build the questionnaire around your KPIs and brand standards.

We assign shoppers who fit your customer profile, with visit rotation set to your preferences: repeat visits or a different shopper every time.

Shoppers complete visits, calls or online purchases on the schedule you choose.

Every shopper scores 100% on our skills certification before their first shop, and photos are screened for AI-generated images. With quality review, every report is checked before release.

Results appear in your client portal with photos, audio and video, ready to share with your managers.

Since 2005, we’ve run programs for retail, hospitality, financial services, franchise brands, and public-sector and non-profit organizations.

MSPA Americas Elite status for 2027, a BBB Accredited Business, and a member of the Canadian Franchise Association.

Plus access to the GigSpot network of over 1 million, so even hard-to-reach locations get covered. Every shop is done by a certified, qualified shopper matched to your customers.

Raise an issue with any report within 14 days and we’ll make it right. Learn about our Happiness Promise.

Cost depends on the type of shop, the number of locations, how often you shop and how long the survey is. Phone and online evaluations usually cost less than in-person visits, and stand-alone mystery shops are the most budget-friendly place to start. Get a free quote for pricing based on your locations. To see what a program can return, read five real examples of mystery shopping ROI.

Yes. We run programs in every province and all 50 US states, from a single location to national networks with no limit on size. One program can cover both countries, in English, French or both, with the same questions and reporting.

Every shopper must score 100% on our skills certification before their first shop. With quality review, every report is checked by our team before you see it, and photos are screened for AI-generated images. Read more about our quality control process.

They are independent shoppers who live in the communities we serve. We have more than 300,000 registered shoppers, plus access to the GigSpot network of over 1 million, and every shop is done by a shopper certified for your program. We match shoppers to your customer profile and set visit rotation to suit your program.

Reports go to your client portal as soon as they pass quality review, or right away with straight-to-export reporting, with photos, audio and video attached. Dashboards track trends over time by location, region and question.

Retail, food and beverage, hospitality, financial services, wellness, travel, franchise brands, marketing agencies, and public-sector and non-profit organizations. We also run age-verification compliance shops for regulated products such as alcohol, cannabis, tobacco, vaping and lottery.