Shoppers Confidential is a full-service mystery shopping company that has extensive experience working within a vast array of industries throughout North America. We have been building customer-focused mystery shopping programs since 2006 that are designed to generate growth and improve the bottom line for our clients. We provide solutions that add value to the overall customer experience and drive consumer loyalty by giving you a complete, objective view of how effectively your business works, from the customer’s perspective.
Our YouTube Channel
We have a number of videos that can help you find out more about mystery shopping so don’t forget to tune in!
Our experienced growing team is here to assist you!
Randy is our main Accounts Manager. He executes the internal affairs of organizing surveys, scheduling shoppers validating reports and running our team. He uses his excellent management skills to ensure every job runs smoothly and that clients receive their information in a timely matter.
Julie is the Managing Director of Shoppers Confidential. Her career history is as diverse and colourful as her sparkling personality! With over 19 years experience in sales and service, Julie has worked several customer service positions including Google. Due to her experience in the sales and service industry as both an employee and employer, she has gained the skills to successfully run Shoppers Confidential.
Our Client Reviews