Shoppers Confidential is a full-service mystery shopping company that has extensive experience working within a vast array of industries throughout North America. We have been building customer-focused mystery shopping programs since 2006 that are designed to generate growth and improve the bottom line for our clients. We provide solutions that add value to the overall customer experience and drive consumer loyalty by giving you a complete, objective view of how effectively your business works, from the customer’s perspective.
Our YouTube Channel
We have a number of videos that can help you find out more about mystery shopping so don’t forget to tune in!
Our experienced growing team is here to assist you!
Kyla is our Office Manager, with over 18 years in Quality Assurance and Auditing experience (including being a lead QMS Auditor under IATF16949: 2016/ISO 9001:2015) she brings with her leadership, organization, and strong communication skills. Working with our current and future clients, shoppers and our Independent Contractor team to ensure everyone is connected and successful.
Julie is the Managing Director of Shoppers Confidential. Her career history is as diverse and colourful as her sparkling personality! With over 19 years experience in sales and service, Julie has worked several customer service positions including Google. Due to her experience in the sales and service industry as both an employee and employer, she has gained the skills to successfully run Shoppers Confidential.
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