Competitor Intelligence
Know what they’re doing. Do it better.
Our Competitor Intelligence programs give you a real-world look into how your competitors operate — online and in-store. From pricing and service to marketing and store layout, we uncover the strengths, gaps, and missed opportunities in their customer experience, so you can refine yours.
What We Do
Every Competitor Intelligence program includes:
Mystery shopping visits to competitor locations
Website and digital journey reviews
Custom task lists tailored to your competitive landscape
Clear reporting with actionable insights
Benchmarking by location, region, and experience type
Strategic recommendations for product, service, and marketing optimization
Choose Your Program Style
In-Person Competitor Shops
We deploy our qualified evaluators into your competitors’ spaces to assess everything from greeting and service flow to layout, accessibility, and upselling.
Digital Experience Reviews
Our team audits your competitors’ websites and online checkout experiences to uncover friction points, tactics, and gaps.
360° Market Intelligence
Blend online and in-person reviews for a complete view of your competitors’ customer journey.
Gain the insight to outperform — not just compete.
What We Evaluate
Ready to See What’s Really Happening in Your Business?
Gain the insight to outperform — not just compete.