• Industries
  • Solutions
  • Case Studies
  • Company
  • Insights
  • Become a Shopper
  • Get a Quote
  • Login
  • Industries
  • Solutions
  • Case Studies
  • Company
  • Insights
  • Become a Shopper
  • Get a Quote
  • Login
Login
Become a Shopper
Get a Quote
Back to Solutions & Services

Compliance Audits

Protect your business, your license, and your reputation.

Our compliance audit programs ensure your team is following laws and regulations — every day, in every interaction. From age verification to sales practices, we help you identify and fix compliance gaps before they become costly problems.

What We Do

Every compliance audit program includes:

Undercover decoy visits from trained mystery shoppers

Real-time audits of regulated goods sales (alcohol, tobacco, lottery, cannabis)

Detailed reports highlighting compliance risks and required actions

Age verification and screening assessments

Program customization aligned to provincial regulations and corporate policies

Choose Your Program Style

No two businesses are alike — so we offer flexible mystery shopping models to fit your goals, budget, and pace.

Decoy Shopper Audits

Our mystery shoppers attempt regulated purchases under the appearance of being underage to test employee ID practices and adherence to law.

Compliance Spot Checks

Quick, targeted visits focused on verifying employee compliance with core regulations and SOPs.

Ongoing Compliance Programs

Monthly or quarterly programs that build a reliable record of performance, detect trends, and support staff accountability.

Don’t let one misstep put your business at risk.

Book Your Compliance Audit

What We Evaluate

Age Verification

Are staff correctly identifying and carding individuals who appear under 25–35, as required by law or internal policy?

Sales & Service Standards

Are transactions happening within the bounds of provincial and federal guidelines?

Policy Adherence

Are your team’s actions consistent with your internal SOPs and public safety expectations?

Training Effectiveness

Where are your current training efforts falling short — and how can we help you fix it?

Don’t let one misstep put your business at risk.

Book Your Compliance Audit

Unlock the Data Behind Every Customer Experience

Get a Quote Today

Proud Partners in Doing Things Right

We work with industry-leading organizations that champion high standards in customer experience and mystery shopping. Because doing it right matters.

© 2025 Shoppers Confidential.

All Rights Reserved.