Retail and Store Compliance Audits Across Canada and the US
Know your rules are followed at every location.
A policy only works if it’s followed. Our compliance audits show you whether each location meets the rules that apply to it, from licensing and required signage to cash handling and your own procedures, so you can fix gaps before a regulator, partner or customer finds them. Shoppers Confidential has run compliance programs for retailers, licensees and franchise brands since 2005. We build each program around your policies and the rules in the province or state where you operate.
Every audit is verified through our quality control process.
What We Do
Every compliance audit program includes:
Unannounced visits by certified auditors, in person, by phone or online
Checks against licensing, regulatory and contract requirements
Clear pass/fail reports with photos, the compliance risks and the actions to take
Required signage and postings, including French language signage in Quebec
Programs built around provincial and state rules and your own policies
Choose Your Program Style
No two businesses are alike, so we offer flexible mystery shopping models to fit your goals, budget, and pace.
Full Compliance Audits
A detailed review of every item on your checklist, from licensing and signage to cash handling and security procedures.
Compliance Spot Checks
Quick, targeted visits that verify staff follow your core rules and standard operating procedures.
Ongoing Compliance Programs
Monthly or quarterly programs that build a reliable record of performance, show trends and support staff coaching.
Don’t let one misstep put your business at risk.
Compliance Audits We Run
We audit any business with rules its staff, outlets or contractors must follow. Common audits include:
- Licensing and regulatory requirements at agency and convenience outlets
- Bottle and container return compliance
- Cash handling, refund and till integrity
- Security guard post and patrol compliance
- Required signage and postings, including French language signage under Quebec’s Charter of the French Language
- Brand standards audits (see our asset evaluations)
- Adherence to your SOPs and policies
Selling alcohol, cannabis, tobacco, vaping products or lottery tickets? See our age verification checks.
How Our Compliance Audits Work
Our auditors are certified independent contractors, matched to each program and rotated so the same person isn’t visiting the same location every time. Visits can be anonymous, like a regular customer, or announced when the audit needs a walk-through with your team.
Auditors follow a checklist built from your policies and the rules that apply, and capture photos, receipts and screenshots, plus recordings where permitted by law. Every report is checked by our quality team, and photos and receipts are verified against the location, date and time.
Rules differ by province and state, so we build each program around the regulations in the jurisdiction where your locations operate.
What We Evaluate
How a Compliance Program Works
Frequently Asked Questions
Don’t let one misstep put your business at risk.
Tell us about your locations and the rules you need checked. We’ll connect with you within one business day to talk through your program and build your free quote.
See our mystery shopping programs, our quality control process or our work with franchise brands, or email us at hello@shoppersconfidential.com.