Our CX Technology & Analytics Platform

Team in a boardroom reviewing their Shoppers Confidential reporting portal

Real-Time Reporting Dashboards

As soon as your insights are validated and exported to you (via email link or PDF), your custom reporting portal is immediately updated with the aggregated data. This allows your team to log into their portal at any time to gain frontline intelligence.

 

Visual Evidence Capture

We have complete multimedia capabilities. Our shoppers use geotagged photos, audio/video recordings, receipt uploads, screenshots and screen recordings to support the reported customer experience. 

Call recordings, audio and video mystery shops are also available and stored in your media tab in your portal. Your team can download and review all attachments at any time.

We have recently introduced AI detection tools to our system to alert our validation team of potential generative AI. 

Computer screen showing Shoppers Confidential Media Explorer tab in their reporting portal.
 
Take a tour of our demo portal to view reporting options
 
Person reviewing their reporting options in their custom Shopper Confidential portal on their laptop.

Executive-Ready Insights

In addition to our interactive drill-down home screen reports, our platform automatically generates over 30 types of high-level summaries, trend graphs, and ROI metrics, ready to be presented in a boardroom without hours of manual formatting. PDF, Excel, or Raw Data that is perfect for AI deep thinking and review.

 

Integrated Corrective Actions and Coaching

Action Planning/Corrective actions can be automatically generated based on data results. The Action Plan is assigned to a champion to complete and can be reviewed and tracked in the portal at any time. Managers can also use the platform to assign coaching modules to frontline staff based on specific audit scores.

A knob turned to action plan for the last step in progress improvement plans.