Fully Managed Enterprise CX Solutions
Let us do the heavy lifting and create a fully turnkey program that suits your goals and needs.
Managing a customer experience program across dozens or hundreds of locations shouldn't drain your internal resources. For large-scale and franchise brands, Shoppers Confidential offers complete, end-to-end turnkey program management. We take the heavy lifting off your shoulders so your corporate team can focus on what matters most: acting on the data, rather than managing the logistics.
Strategic Program Design:
We work with your stakeholders to build custom evaluation forms that align with your exact KPIs and brand standards.
Targeted Shopper Recruitment:
Using our nationwide (Canada and the US) database of vetted evaluators, we source and assign evaluators who are the right demographic fit for your specific brand.
Automated Scheduling & Deployment:
Our system ensures all locations are evaluated on schedule, eliminating coverage gaps and missed evaluation periods.
Data Verification & Formatting:
Every submitted report undergoes our rigorous internal review process before it reaches your desk.
Custom Reporting Portals and Exports:
We will define your team's hierarchy to determine who should have access to results for which locations, regions, and districts, so you never have to worry about data leakage.
Let's discuss what an enterprise program would look like for your business.
Our Turnkey Management Process:
When you partner with us for a national or regional rollout, we handle every logistical detail of your program, including mystery shopping, internal and external audits, VoC, social reputation, action planning and everything else you have included in your 360° insights program.
Seamless Nationwide Scalability
Built for Fast-Growing Footprints
Whether you manage 50 locations or 500, our infrastructure is designed to scale effortlessly as your brand grows. We have the technology, evaluator database, and project management capacity to handle massive multi-location rollouts without skipping a beat, ensuring your brand standards are protected no matter how fast you expand.
Predictable Evaluation Cycles
Consistent, Comparable Data
We specialize in executing reliable, recurring evaluation cycles—whether your strategy requires monthly, quarterly, or annual audits. By maintaining a strict, predictable schedule, we provide you with longitudinal data that allows you to confidently track performance trends, measure the impact of training initiatives, and ensure year-over-year consistency.
Automated Executive Delivery
Insights Ready for the Boardroom Enterprise programs generate massive amounts of data, but we do the heavy lifting of synthesizing it. Your C-suite executives and regional managers will receive automated, executive-ready insights on a predictable schedule. We turn raw recurring data into clear, actionable dashboards so your leadership team can make immediate operational decisions.