The awareness for personal safety has never been greater. The economy has been deeply impacted and businesses are worried. Both for the safety of employees and customers, and for the success of businesses. We can help your business re-open safely knowing that you are monitoring and addressing concerns, and your customers and your employees insights.
Response Package Goal To Achieve Safety
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy. We have partnered with our software company to be an authorized administer of the best holistic packages to serve our customers in the current market.
What Is Included In The Package?
The 4-Step Plan:
- Acquire Relevant Customer Data
Integrate key data sources across all channels that involve live interactions with your customers:
Social Media data from structured consumer reviews gathered from Google, Facebook, Yelp, etc.
Customer Feedback from solicited and unsolicited sources, or from your existing brand-loyalty apps via our embedded SDK
Internal Audits/ Compliance and Safety Evaluations – performed on the web or in your existing operational apps via our embedded SDK
External Compliance and Safety Evaluations such as 3rd-party audits and mystery shopper visits. Visits can be administered in-person, online, virtual, and over the phone. -
Analyze
All relevant data is integrated into action-driven reporting. -
Act
The reporting/analytics output is fed into Integrated Action Management for Automated, Ad-hoc/On-Demand actions and Appeals. -
Achieve Safety!
How Can Shoppers Confidential Work With Us To Complete the 4-Step Plan?
Shoppers Confidential has a host of products, services and tools that we can integrate together in one place to create a toolkit that is custom to your businesses re-opening needs. This data will be available in real-time on your personal portal to view, analyze, report and create action with. Let's show you some of the tools that we have and we can work with you to gain the insights that you need.
Social Media Reputation Management
The impact of a single negative social review is estimated to cost a business on average 6000 USD in lost lifetime customer value*. The impact of a single negative COVID-19 review could be far more devastating.
Protect your business with Social Reputation Management:
- Get daily monitoring of structured reviews
- Receive automated COVID-19 alerts
- Perform regional and location-level benchmarks
- Understand with automated topic extraction and sentiment analysis
Competitive Intelligence is just as easy:
- See how you benchmark against your competitors
- Understand where your competitors fail, so you don’t
- Learn what customers like about the best practices of your competitors and employ those best practices to make your offering more appealing and safer
Customer Feedback Management
Easily enable customer feedback via solicited and unsolicited channels. Be fast to identify health and safety related issues and quickly respond.
Engage with online surveys
Integrate our online surveys with your websites and customer touch points. Send invites via email, SMS QR Codes, website links on receipts, etc..
- Device-agnostic survey layout - fitting any device size or form factor
- Engaging, interactive question designs for improved response rates
- Automated topic extraction, sentiment analysis and COVID-19 alerts
Internal Compliance Evaluations
Internal Compliance Evaluations evaluate internal safety, compliance, brand performance, customer service and other controls. These evaluations are normally performed by a company’s employees in various formats:
- Operational/Checklist Audits
- Photo/Video Audits and Self-Audits
Perform on the web and/or mobile with our COVID-19 Integrated Response Toolkit
- Utilize our Mobi-Audit app to complete audits on your phone or tablet
- Package with other tools such as Appeals and Action Plans, empowering store managers to take action and track results
External Evaluations (Mystery Shops)
Mystery shopping is adapting in the post COVID-19 economy with a focus evolving from mainly service excellence to include excellence in service safety.
Service Excellence -TO- Excellence in Service: Focus on Health & Safety
As operational and customer service standards evolve to include many new safety-related topics, it is now more than ever important to utilize the value of mystery shopping and reporting to:
- Educate staff about health and safety measures and the resulting implications
- Promote operational awareness and preparedness via more frequent mystery shop evaluations and more frequent reviews with staff
As operational and customer service standards evolve to include many new safety-related topics, it is now more than ever important to utilize the value of mystery shopping and reporting to:
- Promote operational awareness and preparedness via more frequent mystery shop evaluations and more frequent reviews with staff
-
Educate staff about health and safety measures and the resulting implications
Make the Recognition Personal - recognize those that go above and beyond to carry out the mission of the brand.
- Personally recognize outstanding achievements to amplify impact
- Make the personal recognition more visible to the entire team to boost participation and engagement
- Communicate clearly to emphasize on the priorities that matter the most
If you would like to meet with us to discuss what a program would look like for your business, we would be happy to provide you with insights, information and a free quote.
