Confidentially Speaking

What you can improve, you can measure. Measuring customer experience is only the start of the journey of improvement and we can help measure and improve.

Franchise sales are on the rise. Ensure your franchise brand is attracting, gaining and keeping investors with insights into each step of your processes.

Shoppers Confidential has teamed up with Get Ready Inc. to ensure businesses are prepared for reopening during the COVID-19 Outbreak and beyond.

Responding to social reviews on Google (etc.) is increasingly more important to your business and your overall customers’ experience, but why and how?

Customer Experience (CX) Programs may have run on a tight budget, but not investing in any CX program for your business can cost more than you think.

Reopening safely amid COVID-19 is essential for every business. Let Shoppers Confidential create a 4-Step Plan with a toolkit customized to your business.

Mystery Shoppers Providers Association, MSPA, has lots of information for Mystery Shoppers. We, SCI, are a proud registered member of the MSPA Americas.

Now you can app mystery shop, right on your smartphone! Shoppers Confidential uses Mobi-Audit and Gigspot to extend our shopper base.

Re-opening businesses incur a lot of safety questions, for both employees and customers. We can answer all of your questions and provide actionable data.

Canada ranked 2nd for smiling in the customer service study, The Smiling Report. SCI contributed data to this report and we are excited to share results!

Will there be a paradigm shift in business due to innovations created from necessity?  How customers want to engage with businesses now?  Let’s explore.

Innovation in a pandemic is key to the survival of a business. Reinventing what your company offers can be the difference between surviving and thriving.