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Confidentially Speaking

Smart insights from behind the scenes of service.

Five Ways to increase your ROI on customer experience metrics programs

Five use cases where the ROI on insights and feedback programs have proven invaluable.

Top 5 Reasons Why We've Joined the CFA!

We have joined the CFA (Canadian Franchise Association)! We share the top five reasons why we decided to join and what we look forward to.

We Are Women Business Enterprise Canada Certified!

We are excited that WBE Canada has certified Shoppers Confidential. 100% Women-Owned and managed in Canada, we are thrilled to be a diversity supplier!

Shoppers Confidential and the Toronto Franchise Expo!

Shoppers Confidential is proud to be the Move-In Day sponsors for this years Franchise Expo in Toronto. We look forward to connecting with you there!

Shopper Pay Day will now come sooner

Shoppers Confidential has updated our Shopper Pay to a bi-monthly schedule! Compensating our shoppers earlier for all the awesome work that they do!

#ShoppingItForward: Customer Engagement

An engagement campaign started by Shoppers Confidential to connect with our shoppers and clients while stimulating the economy during COVID-19.

Mystery Shopping and Craft Brewing Industries

Creating a Customer Experience or Mystery Shopping program for your craft brewing business is the key to differentiating you and your competition!

Shoppers Confidential & Field Agent  Referral Program!

Maximize your Mystery Shopping / Secret Shopping Side Hustle by joining Shoppers Confidential’s Referral Program with Field Agent!

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

Tried a Mystery Shopping / Secret Shopping program and it didn’t work out? Wondered what issues may come up with a program? We talk about how to fix it.

Mystery Shoppers can join the MSPA too!

Did you know that you can boost your Mystery Shopping career with certifications, networking, conferences and job boards? Find out how in our blog!

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Mystery Shopping vs Online Reviews: Top 5 things that Mystery Shopping can do for your business that relying on social online reviews simply can’t do.

Insights With A Cause

We are giving back through Plan Internationals ‘Because I’m a girl’. We will donate 5% of new program revenue through our ‘Insights with a cause’ program.

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Ready to See What’s Really Happening in Your Business?

Let’s build a program that shows you what your customers already know and what you can do even better.

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Proud Partners in Doing Things Right

We work with industry-leading organizations that champion high standards in customer experience and mystery shopping. Because doing it right matters.

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